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Starclassic bubinga bass drum defect
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mat P.
#1 Posted : 1/30/2012 5:26:06 PM
Groups: Newbie
Joined: 1/30/2012(UTC)
Posts: 3
Location: Montreal
Hello Tama forums,

Got a big problem with my bass drum. I bought a starclassic bubinga about a month ago from a local shop. It was made in China.

This week I decided to change the skin on the kicker side. I take off the lugs and what do I see ? The hoop is broken in half ! I almost cried and then examined the drum...Here's what made this happen : One of the lug locker (the little metal pieces that are placed on the shell and in which the lugs go). Well one of those things is like half a centimeter shorter than the other ones. So, the lug was coming in with an angle. So now my lug is twisted, and my hoop is broke. All of that because they put the wrong damn piece...

I'm really frustrated...and I hope you could can help me out to figure out what's the best thing to do now. I know it's on warranty....the thing is I really really need my drum, and I don't wannan send in my bass drum and be drumless for like 6 months. It's just that the wrong metal piece is screwed in...I mean I can fix that easily If I get the good piece. I will ask for a new hoop for sure tough...

So guys, what should I do ?

Thank,

Mat
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Stewart Moonrichozzio
#2 Posted : 1/30/2012 7:09:39 PM
Stewart Moonrichozzio

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If I'm understanding... it sounds like one of the lugs (not lug locker) on the kick drum was the smaller and shorter lug made for toms and when the tension rod (not lug) was tightened it broke the hoop.

This drum was new? If so, that's pretty crazy. Must've been a 4:00 Friday drum.

It sounds like you only need a new lug & hoop. No way in hell you should have to send the drum back for that fix.

I'm sure one of the Tama guys will help you out shortly.

Tom & Bass drum lugs
Drums: Starclassic Maple Magnetic Orange, 8x7,10x8,12x9,16x14,22x18 - Bright Blue 12x10

Snares: Starphonic Maple, Starphonic Aluminum

Cymbals: Paiste 14" Dark Crisp Hats, 8" Sig Reflector Splash, 16" & 18" Sig Reflector Full Crash, 22" Blue Bell Ride

Hardware: Tama Roadpro, Speedcobra single, Iron Cobra Lever Glide Hat Stand, Tama First Chair Throne HT350E5 ( w/fringe :-0 )

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mat P.
#3 Posted : 1/30/2012 7:18:19 PM
Groups: Newbie
Joined: 1/30/2012(UTC)
Posts: 3
Location: Montreal
Oh man I'm having trouble with my drum vocabulary ! My main language is French..I'm from Montreal.

So yeah you are right, there is one lug that's different from all the other ones. It's shorter and makes the tension rod come in with an angle. Ya I'ts just a really ridiculous mistake..

And yes the drum is brand new, It was the first time I was changing my bass drum skin. And I would also need a new tension rod, since it's all warped now.

Thanks !
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burrito
#4 Posted : 1/31/2012 7:26:59 AM
burrito

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Joined: 4/9/2006(UTC)
Posts: 208
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Location: Slovenia
All I can say is..... WClap ELCOME TO MADE IN CHINA
It washes like a dog...
Starclassic bubinga omni-tune in natural bubinga finish, Spec are :
Bass drum: 24x18
Tom-Toms: 8x7, 10x8,12x9, 13x10x 14x11
Floor-toms: 16x16, 18x16
Snare drums: Bell brass 6,5x14 (LUBB), Starclassic bubinga Elite 8x14 (nigttfall green cordia), Manic drum custom made 6.5x14 palisander rosewood snare drum with Tama Starclassic hardware

All Zidjian cymbals ... A rock ride 21', A medium crash 19', A medium thin crash 19', A thin crash 18', A fast crash 18', Oriental china trash 12'&18', A custom china 20', Acustom mastersound HiHats 14', K custom splash 8'&10'

All tama Hardware(including Twin&sigle limited CROME COBRA),
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Taper
#7 Posted : 1/31/2012 2:00:15 PM
Taper

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Salut Mat,

En principe, tu ne devrais pas avoir de problèmes à obtenir les pièces sans avoir à envoyer quoique ce soit. Ta batterie vient de quel magasin de musique à Montréal? Steve's music ?

Souvent en faissant part du problème sur ce forum fait avancer les choses plus vite car il y a deux gars de Tama qui répondent et orientent les clients lors de problèmes.
Pour ce qui est de la Chine, le mien à été fait en Chine en 2011 et je n'ai pas eu aucun problème et j'attends pour mon deuxième bass drum qui viendra de Chine également dans moins de 2 mois. Je verrai en temps et lieu si tout est correct.
Starclassic Bubinga

Drum Room Project Pics : http://www.flickr.com/photos/taper4/
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ricohorton
#5 Posted : 1/31/2012 2:17:08 PM
ricohorton

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Originally Posted by: burrito Go to Quoted Post
All I can say is..... WClap ELCOME TO MADE IN CHINA

.
http://www.myspace.com/ricohorton


DW Collector's custom black finishply
24x18, 12x10, 16x16FT.
DW 14x8 chrome steel snare.
Axis A21 Laser pedal
DW 7500HH, DW 7000 stands
Paiste Signature,2002 Cymbals, Rude

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audiotech
#6 Posted : 1/31/2012 4:28:12 PM
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Originally Posted by: ricohorton Go to Quoted Post
Originally Posted by: burrito Go to Quoted Post
All I can say is..... WClap ELCOME TO MADE IN CHINA

.


This is the fifth negative comment about China products that I've seen today and they're not all about drums. I do have to agree though.

Dennis
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matthew@tama
#8 Posted : 1/31/2012 5:08:16 PM
matthew@tama

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Originally Posted by: mat P. Go to Quoted Post
Hello Tama forums,

Got a big problem with my bass drum. I bought a starclassic bubinga about a month ago from a local shop. It was made in China.

This week I decided to change the skin on the kicker side. I take off the lugs and what do I see ? The hoop is broken in half ! I almost cried and then examined the drum...Here's what made this happen : One of the lug locker (the little metal pieces that are placed on the shell and in which the lugs go). Well one of those things is like half a centimeter shorter than the other ones. So, the lug was coming in with an angle. So now my lug is twisted, and my hoop is broke. All of that because they put the wrong damn piece...

I'm really frustrated...and I hope you could can help me out to figure out what's the best thing to do now. I know it's on warranty....the thing is I really really need my drum, and I don't wannan send in my bass drum and be drumless for like 6 months. It's just that the wrong metal piece is screwed in...I mean I can fix that easily If I get the good piece. I will ask for a new hoop for sure tough...

So guys, what should I do ?

Thank,

Mat



Mat

I'd love to help you out but unfortunately this forum is run by Hoshino USA.

with that said

you will need to contact Efkay Music...they are the Distributor in Canada...they are who your warranty is with

here is their contact info

Efkay Musical Instruments Ltd
2165 46th Ave., Lachine, Quebec, H8T 2P1
Tel.514 633 8877
Fax.514 633 8872
Website: www.efkaymusic.com
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mat P.
#9 Posted : 1/31/2012 8:18:41 PM
Groups: Newbie
Joined: 1/30/2012(UTC)
Posts: 3
Location: Montreal
Thanks, I guess I'll have to check it out with them there ! For now I put another hoop, it will probably break soon but whatever...I need my drum.
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